Help

Need Help? We’re Here for You

Frequently Asked Questions

Browse our frequently asked questions to find quick solutions, or contact our team if you need more personalized support.

1 What’s the difference between Individual User and Enterprise User, and which should I select?

  • Individual User:
    • Sign up and pay for your own personal subscription.
    • Access is only for your account and is not tied to a company or team.
    • Choose this if you are using the app on your own and no one else is paying for you.
  • Enterprise User:
    • Your account is part of a team or company subscription purchased in bulk.
    • Access and billing are managed by your organization.
    • Choose this only if your company or team provided you with login credentials.
  • Tip: If no one at a company gave you an account, select Individual User.

2 How do I cancel my individual user account?

To cancel your subscription, follow these steps based on your device:

For Android (Google Play):
  • Open the Google Play Store app on your device.
  • Tap your profile icon in the top right corner.
  • Select Payments & subscriptions → Subscriptions.
  • Find the app in the list and tap Cancel subscription.
For iPhone (App Store):
  • Open the Settings app on your iPhone.
  • Tap your name at the top, then select Subscriptions.
  • Choose the app from your active subscriptions.
  • Tap Cancel Subscription and confirm.

Note: RevenueCat manages subscriptions through the app stores, so you must cancel through Google Play or the App Store. Once canceled, your access remains active until the end of the billing period.

3 I thought I had an account, but the app says "User Account not active", what should I do?

If you get this error, please contact your company admin or contact us to check the status of your acccount to see if the account is active.

1 What subscription plans are available?

If you’re signing up on your own, you can choose our free plan or subscribe for just $10 per month. For teams or companies, pricing depends on the number of users and any additional features you may need. Individual users can also watch for special promotions and offers.

2 How do I sign up for a team or company account?

To set up a team or company account, please contact our support team. We’ll discuss your team size, requirements, and the best plan for your organization to get you started.

Contact Us

1 How do I change or reset my password?

To change your password

  • If you are logged into the app, go to the Profile Tab and select "Manage Password".
  • If you are not logged into the app, open the app and click a link marked with a star and select "Enterprise User". Click the link, "Forgot your password?" and you will be prompted to enter your email. Check your email for a password reset link.

2 I received an invitation email to join the app — what should I do next?

You are an Enterprise User. To get started with the app, just follow these simple steps:

  • Download the app from the Play Store on your device.
  • Open the invitation email you received and click the "Verify Email" button.
  • Create a password when prompted.
  • Login to the app using your email and the password you just created.
  • Use these credentials to login as an Enterprise User.

3 How can i delete my account information?

  • Enterprise Users:
    • Contact your company or team administrator to have your account deleted.
  • Individual Users:
    • Go to Account Settings > Delete Account in the app to remove your account.
    • If you run into any issues, contact our support team for help.

3 How can I use the bulk upload feature?

  • Only a company admin can use the feature to add users.
    • See our bulk upload page for help with this feature: Bulk Upload

Still have questions? We're here to help!

Contact Support